As of April 1st 2017, Servosity will no longer be supporting the web based restore using the Java applet. Due to the changes made in early 2016, many browser vendors have either removed or are in the process of eliminating the ability to embed Flash, Silverlight, Java and other plugin based technologies. Servosity web based restore relies on the Java browser plugin to function and therefore is no longer supported by most mainstream browsers.
Servosity's latest version 7 and newer no longer includes the ability to restore from the web portal. In this case, we recommend you install our agent on the new machine or on a temporary machine and login with the same credentials so you can restore the necessary files.