From time to time, Servosity Support may require that you compress the log files from your computer and send them to us. Using the file locations below, please compress these directories and send them to us.
On a Windows computer, right click on the directory show, choose Send To -> Compressed (zipped) folder. This will create a folder called log.zip that you can attach and send to an email. If these files are too large, please consider using a service like https://www.sendspace.com/ to send the files to firstname.lastname@example.org.
The logs for ServosityPro can be found under the following directories:
For errors on a specific backup set:
C:\Users\<username>\.obm\log\<backup set ID>\Backup
Linux / Unix:
Mac OS X:
- ~/.obm/log & /Applications/ServosityPro/log