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"\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy_number" does not exist

Damien Stevens
  • Updated
    1. Product Version:
Servosity Standard: All
Servosity Pro: All
OS: Windows
    1. Problem Description:
When performing a file backup, the following warning message is received in the backup report:

 
Backup Logs
 No.  Type  Timestamp  Backup Logs
1 Info YYYY/MM/DD hh:mm Start [ Windows platform (Test), ServosityPRO 5.x.x.x ]
2 Info YYYY/MM/DD hh:mm Start running pre-commands
3 ...  ...  ...
*  Warn YYYY/MM/DD hh:mm Path "C:\Directory -> \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy_number\
Directory" does not exist!
    1. Cause:
This is a Microsoft Volume Shadow Copy issue.
    1. Resolution:
Windows XP / Vista:
To resolve the issue, please re-register the Volume Shadow Copy Service. To do so, you could utilize the "RegisterVSS.bat" script available in ${Install-Home}\bin\ or C:\Program Files\ServosityPro\bin\. Please also reboot the machine afterward.

Notes:
Please safely ignore the error message(s) displayed during the re-registration, as some of the DLL files are platform specific.

Windows 7 or newer releases:
To resolve the issue, please follow the instructions below:

  1. Download the 'RegisterVSS2010.zip' script file by Clicking Here.
  2. Extract the zip file to ${Install-Home}\bin
  3. Execute the extracted script file.
  4. Reboot the machine.

Windows 2003:
To resolve the issue, please follow the instructions below:

  1. Please backup the registry key -
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\Subscriptions
  2. Remove this registry key along with all its sub-keys
  3. Reboot the machine

Although, it is not an official recommendation from Microsoft, this key will get recreated after the machine is restarted.