ISSUE: "\NTFS_Junction_Point\Directory\ ... " Access is denied. (when performing backup on NTFS junction point)

Servosity Pro: All
Servosity ProOBM: All
OS: Windows Vista

When performing a file backup, the following warning message is received in the backup report:

Backup Logs  No.  Type  Timestamp  Backup Logs 1 Info YYYY/MM/DD hh:mm Start [ Windows Vista (Test), ServosityPro 5.x.x.x ] 2 Info YYYY/MM/DD hh:mm Start running pre-commands 3 ...  ...  ... *  Warn YYYY/MM/DD hh:mm "C:\Documents and Settings\NTFS_Junction_Point\Directory" Access is denied.

Notes:
This warning often occurs on backup of My Documents, My Music, My Pictures, and My Videos, which are all junction points of Vista. Junction points are indicated with an arrow icon overlay in Windows Explorer:

Example:

Servosity Pro OBM / Servosity Standard does not follow NTFS junction point(s) selected as backup source.

You need to perform backup on the actual location of the affected data, instead of the NTFS junction point that leads to them.

To view the actual location of all junctions that are on the corresponding machine, please follow the instructions below:

1. Open a command prompt window
   
   
2. Navigate to the root C:\ directory
   
   
3. Enter the following command to recursively view all junctions on the corresponding hard drive:
   
   Example:
   >dir /aL /s > junction.txt
   
   Notes:
   The result will be output to a text file called junction.txt
   
   
4. Open the junction.txt file and you should see entries similar to the following:
   
   Example:
   Directory of C:\ProgramData
   
   DD/MM/YYYY  hh:mm    <JUNCTION>     Application Data [C:\ProgramData]
   DD/MM/YYYY  hh:mm    <JUNCTION>     Desktop [C:\Users\Public\Desktop]
   DD/MM/YYYY  hh:mm    <JUNCTION>     Documents [C:\Users\Public\Documents]
   DD/MM/YYYY  hh:mm    <JUNCTION>     Favorites [C:\Users\Public\Favorites]
   DD/MM/YYYY  hh:mm    <JUNCTION>     Start Menu [C:\ProgramData\Microsoft\Windows\Start Menu]
   DD/MM/YYYY  hh:mm    <JUNCTION>     Templates [C:\ProgramData\Microsoft\Windows\Templates]
   
   
5. According to the junction.txt file, modify the backup source of the affected backup set to perform backup on the actual location of the data