[BackupFileIndexCache.openIndex] BackupFileIndexCache has stopped

Brad Alexander
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  1. Product Version:
    2. Servosity Pro: All
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type, the following error message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), Servosity Pro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm [BackupFileIndexCache.openIndex] BackupFileIndexCache has stopped. Job='Current'
    IndexFile='\User_Home\user\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\index.dat'
    Key='Current+xxxx\xxxx\xxxx\xxxx'
  3. Cause:
    4. The message suggests that the index caching process on theServosityOBS server is inadvertently ended, by other ServosityOBS batch job.
  4. Resolution:
    5. To resolve the issue, please rebuild the User Storage for the corresponding user.

    You can do so by logging into ServosityOBS management console, and then select [Manage User] -> [User Profile], you shall see an option just under the user summary called [File Validation Option], clicking on this will display the options and a [Check] button. Please enable the [Verify Checksum] option, and click on the [Check] button to start the single user rebuild.