- Product Version:
- Problem Description:
- Cause:
- Resolution:
- Also See:
Servosity Standard: All
Servosity Pro: All
OS: Mac OS X
Servosity Pro: All
OS: Mac OS X
When performing a backup on Mac OS X, the following error message is received in the client log, and the backup job is terminated:
[YYYY/MM/DD hh:mm:ss][erro] Cannot open Data fork name Unknown Error (ErrorCode:-5000)
Notes:
This type of error message does not appear on the backup report, but in the client log only.
[YYYY/MM/DD hh:mm:ss][erro] Cannot open Data fork name Unknown Error (ErrorCode:-5000)
Notes:
This type of error message does not appear on the backup report, but in the client log only.
The message suggests that the system account running ServosityPro / ServosityStandard does not have sufficient right to access a file(s) in the backup source.
To resolve the issue, please exclude all file that is read/write/execute restricted to the system account runningServosityPro / Servosity Standard. If there is a large amount of data selected in the backup source, you can locate such file by entering the following command in terminal:
Example:
>find /{directory path}/ -perm 0700
This will list all files under the specified directory (and its sub-directories) that is read/write/execute restricted for owner of the file.
Notes:
The problem would not occur on a backup job performed by the scheduler service, since the scheduler service ofServosityPro / ServosityStandard has root access to files.
Example:
>find /{directory path}/ -perm 0700
This will list all files under the specified directory (and its sub-directories) that is read/write/execute restricted for owner of the file.
Notes:
The problem would not occur on a backup job performed by the scheduler service, since the scheduler service ofServosityPro / ServosityStandard has root access to files.