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Configuration File NOT created ! (when running Configurator.sh)

Brad Alexander
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  1. Product Version:
    2. ServosityPro: All
    OS: Linux/Unix
  2. Problem Description:
    3. When running the Configurator.sh script on a Linux/Unix machine, the following error message is received in the terminal:

    User Configuration file not found
    Create a new Configuration file 
    ...
    Configuration File NOT created !
  3. Cause:
    4. Outlined below are some guidelines on how to troubleshoot the issue:

    1. Verify if the machine in concern has IPv6 enabled. You can do so by entering the command: 

             Example:
             >ifconfig -a

      If IPv6 is enabled on the machine in concern, an inet6 addr entry should be shown similar to the example as follows:

             Terminal:
            

      You can also enter the command: 

             Example:
             >netstat -an|more 

      If IPv6 is enabled on the machine in concern, a tcp6 entry should be shown similar to the example as follows:

             Terminal:
            

      If IPv6 is enabled on the machine in concern, please refer to Cannot run Configurator.sh on a Linux or Unix machine with IPv6 enabled for resolution.

    2. Verify if the Login Name, Password, and backup server URL are correctly entered by accessing the web console with the login credential in concern


    3. Verify if there are error messages referring to unknown host similar to the example as follows:

             Example:
             User Configuration file not found
             Create a new Configuration file 
             ...
             java.net.UnknownHostException: your_hostname: your_hostname


      If there is, please add an entry for [your hostname] in the host file (e.g. /etc/hosts) similar to the example as follows:

      /etc/hosts: 
      # Do not remove the following line, or various programs
      # that require network functionality will fail.
      127.0.0.1       localhost.localdomain localhost
      [your ip]       [your hostname]