- Product Version:
- Problem Description:
- Cause:
- Verify if the machine in concern has IPv6 enabled. You can do so by entering the command:
Example:
>ifconfig -a
If IPv6 is enabled on the machine in concern, an inet6 addr entry should be shown similar to the example as follows:
Terminal:
You can also enter the command:
Example:
>netstat -an|more
If IPv6 is enabled on the machine in concern, a tcp6 entry should be shown similar to the example as follows:
Terminal:
If IPv6 is enabled on the machine in concern, please refer to Cannot run Configurator.sh on a Linux or Unix machine with IPv6 enabled for resolution.
- Verify if the Login Name, Password, and backup server URL are correctly entered by accessing the web console with the login credential in concern
- Verify if there are error messages referring to unknown host similar to the example as follows:
Example:
User Configuration file not found
Create a new Configuration file
...
java.net.UnknownHostException: your_hostname: your_hostname
If there is, please add an entry for [your hostname] in the host file (e.g. /etc/hosts) similar to the example as follows:
/etc/hosts:
# Do not remove the following line, or various programs # that require network functionality will fail. 127.0.0.1 localhost.localdomain localhost [your ip] [your hostname]
ServosityPro: All
OS: Linux/Unix
OS: Linux/Unix
When running the Configurator.sh script on a Linux/Unix machine, the following error message is received in the terminal:
User Configuration file not found
Create a new Configuration file
...
Configuration File NOT created !
User Configuration file not found
Create a new Configuration file
...
Configuration File NOT created !
Outlined below are some guidelines on how to troubleshoot the issue: