Error="Access denied. " (file backup on EFS encrypted data)

ServosityPro: All
OS: Windows

When performing backup on data encrypted with Windows Encrypting File System (EFS), the following message is received in the backup report:

Backup Logs  No.  Type  Timestamp  Backup Logs 1 Info YYYY/MM/DD hh:mm Start [ Windows platform (Test), ServosityPro 5.x.x.x ] 2 Info YYYY/MM/DD hh:mm Start running pre-commands 3 ...  ...  ... *  Error  YYYY/MM/DD hh:mm [Error][New file] File="Directory_Path\File" Error="Access denied. "

The current version of ServosityPro/ServosityStandard does not support the backup of EFS encrypted files.

(For ServosityPro only) As a workaround, please try the following:

1. Use the pre-backup command of ServosityProto backup the EFS encrypted data with NTBackup
2. Perform a backup on the *.bkf file (C:\backup.bkf) with ServosityPro

Notes:
Data that is backed up or restored from this method can only be read or modified by the system user who had encrypted the data.

Sample NTBackup command: 

       Example:
       >ntbackup backup C:\data /j "Job Name" /f "C:\backup.bkf"

Notes:
The sample above assumes that that EFS encrypted is located at C:\data, and the result backup.bkf file will be placed under the C:\ directory.