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In-file delta file chain broken. Deleting backup file

Brad Alexander
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  1. Product Version:
    2. ServosityOBS: All
    OS: All platforms
  2. Problem Description:
    3. When performing a file backup, the following error message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServosityPro5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm In-file delta file chain broken. Deleting backup file - ServerPath='User_Home\
    Username\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\*.del' BackupSet=
    'Backup_Set(Backup_ID)' BackupJob='Current' ClientPath='Directory_Path\File'
    Type='I' RunByBackupJob='YYYY-MM-DD-hh-mm-ss'
  3. Cause:
    4. The message suggests that there is a problem with the chain of delta file(s) on server.
  4. Resolution:
    5. To resolve the issue, please rebuild the User Storage for the corresponding user in concern.

    You can do so by logging into ServosityOBS management console, and then select [Manage User] -> [User Profile], you should see an option just under the user summary called [File Validation Option], clicking on this will display the options and a [Check] button. Enable the [Verify Checksum] option, and click on the [Check] button to start the single user rebuild.

    Please allow the rebuild user storage job to run to its completion, and then perform a manual backup afterward.
    Notes:
    When the single user rebuild is completed, the user statistic of the corresponding user will be displayed in the system log. The system log can be found under the ServosityOBS management console: [Manage Log] -> [System Log]