Multiple connections to a server or shared resource by the same user ...

Brad Alexander
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  1. Product Version:
    2. ServosityStandard: All
    ServosityPro: All
    OS: Windows
  2. Problem Description:
    3. When performing a file backup, the following warning message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ Windows platform (Test), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ...  ...  ...
    *  Warn YYYY/MM/DD hh:mm "\\Network_Path" Multiple connections to a server or shared resource by the same user,
    using more than one user name, are not allowed. Disconnect all previous connections
    to the server or shared resource and try again.
  3. Cause:
    4. The message suggests that the device that ServositPro/ServosityStandard is attempting to connect is already mapped on the machine. In other words, there are two connections attempting to access the device using the same login credentials.
  4. Resolution:
    5. To resolve the issue, please disconnect all connection(s) to the corresponding device before performing the backup. In the cases where "net use" is set as a pre-command, please remove the "net use" command.