- Product Version:
- Problem Description:
- Cause:
- Resolution:
- Opening the ServosityPro client, and then select the corresponding backup set, select [Extra Backup], and select the option to [Enable off-line backup]
Example: [Backup Set] -> [Extra Backup] -> [Enable off-line backup]
- Opening the Servosity Standard client, and then select [Backup Setting], select the option to [Enable off-line backup]
Example: [Backup Setting] -> [Advanced Settings] -> [Enable off-line backup]
Servosity Standard: All
ServositPro: All
OS: Windows Vista, Mac OS X
ServositPro: All
OS: Windows Vista, Mac OS X
Backup job that is scheduled to be run on my Windows Vista / Mac OS X machine is not running.
Upon further investigation, the following entries are found in the scheduler debug.log:
[YYYY/MM/DD hh:mm:ss][info] Scheduler started.
[YYYY/MM/DD hh:mm:ss][info][Backup(Backup_ID)] Next backup will run in x hr x min x sec
[YYYY/MM/DD hh:mm:ss][info][Thread][Reloader] System has been idled. Reloading scheduler ...
Upon further investigation, the following entries are found in the scheduler debug.log:
[YYYY/MM/DD hh:mm:ss][info] Scheduler started.
[YYYY/MM/DD hh:mm:ss][info][Backup(Backup_ID)] Next backup will run in x hr x min x sec
[YYYY/MM/DD hh:mm:ss][info][Thread][Reloader] System has been idled. Reloading scheduler ...
The message suggests that the machine that ServosityPRO/ServosityStandard is running on has entered sleep mode.
Please verify if the machine is in sleep mode at the scheduled backup time. If it is, please turn off the automatic sleep feature on the corresponding machine.
Alternatively, you can also schedule the backup job to be performed at a time when the machine will not be sleeping, or you can setup the off-line backup feature. You can do so by:
Notes:
The power options can be found in the Vista control panel under power management. The pre-defined power mode "High Performance" keeps the computer awake at all times, while other pre-defined modes put the computer to sleep after one hour of inactivity.
Alternatively, you can also schedule the backup job to be performed at a time when the machine will not be sleeping, or you can setup the off-line backup feature. You can do so by:
Notes:
The power options can be found in the Vista control panel under power management. The pre-defined power mode "High Performance" keeps the computer awake at all times, while other pre-defined modes put the computer to sleep after one hour of inactivity.