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The process cannot access the file ... (on Network Drive)

Brad Alexander
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  1. Product Version:
    2. Servosity Standard: All
    Servosity Pro: All
    OS: Windows
  2. Problem Description:
    3. When performing a file backup, the following error message is received:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ Windows platform (Test), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm [Error][Updated File] File="\\Network_Path\Directory\File" Error="The process cannot
    access the file because another process has locked a portion of the file."
  3. Cause:
    4. The message suggests that the corresponding file is locked by other application when the backup job is performed.

    In this case, although the ServosityPro/Servosity Standard user may have Volume Shadow Copy enabled. However, since the file in use resides on a network area, thus a Shadow Copy of the file cannot be created.
  4. Resolution:
    5. To resolve the issue, please close the application which is accessing the file before performing the backup.