- Product Version:
- Problem Description:
- Cause:
- Resolution:
Servosity Standard: All
Servosity Pro: All
OS: Windows
Servosity Pro: All
OS: Windows
When performing a file backup, the following error message is received:
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The message suggests that the corresponding file is locked by other application when the backup job is performed.
In this case, although the ServosityPro/Servosity Standard user may have Volume Shadow Copy enabled. However, since the file in use resides on a network area, thus a Shadow Copy of the file cannot be created.
In this case, although the ServosityPro/Servosity Standard user may have Volume Shadow Copy enabled. However, since the file in use resides on a network area, thus a Shadow Copy of the file cannot be created.
To resolve the issue, please close the application which is accessing the file before performing the backup.