The process cannot access the file ... (on Network Drive)

Servosity Standard: All
Servosity Pro: All
OS: Windows

When performing a file backup, the following error message is received:

Backup Logs  No.  Type  Timestamp  Backup Logs 1 Info YYYY/MM/DD hh:mm Start [ Windows platform (Test), ServosityPro 5.x.x.x ] 2 Info YYYY/MM/DD hh:mm Start running pre-commands 3 ... ... ... *  Error  YYYY/MM/DD hh:mm [Error][Updated File] File="\\Network_Path\Directory\File" Error="The process cannot access the file because another process has locked a portion of the file."

The message suggests that the corresponding file is locked by other application when the backup job is performed.

In this case, although the ServosityPro/Servosity Standard user may have Volume Shadow Copy enabled. However, since the file in use resides on a network area, thus a Shadow Copy of the file cannot be created.

To resolve the issue, please close the application which is accessing the file before performing the backup.