- Product Version:
- Problem Description:
- Cause:
- Resolution:
Servosity Standard: All
ServosityPro: All
OS: Windows
ServosityPro: All
OS: Windows
When performing a file backup, the following error message is received in the backup report:
or
Example with backup source located locally: | ||||||||||||||||||||||
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or
Example with backup source located on network: | ||||||||||||||||||||||
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The message suggests that the corresponding file is currently locked by another process/application during the backup operation.
Windows 2000:
Since Volume Shadow Copy is not available in Windows 2000, you would need to stop the application which is accessing the affected file before the backup job can be performed.
Windows XP / 2003:
To resolve the issue, please make sure the VSS option is enabled for the backup set.
Since Volume Shadow Copy is not available in Windows 2000, you would need to stop the application which is accessing the affected file before the backup job can be performed.
Windows XP / 2003:
To resolve the issue, please make sure the VSS option is enabled for the backup set.
1. Click the "Backup Settings" icon to open the "Backup Settings" pop up window.2. Select the backup set from the drop down menu3. Select the "Options" tab for the selected backup set.4. Make sure the "Enable Volume Shadow Copy" option is checked.

Backup source on network drive:
Since Shadow Copy cannot be created for file(s) that is located over a network, you would need to stop the application which is accessing the affected file before the backup job can be performed.
Alternatively, you can also install the ServosityPro application on the machine which host the network resource. Assuming that the machine is not installed on Windows 2000 operating system, please enable the Volume Shadow Copy add-on module and perform the backup job again.
Since Shadow Copy cannot be created for file(s) that is located over a network, you would need to stop the application which is accessing the affected file before the backup job can be performed.
Alternatively, you can also install the ServosityPro application on the machine which host the network resource. Assuming that the machine is not installed on Windows 2000 operating system, please enable the Volume Shadow Copy add-on module and perform the backup job again.