When performing a web restore, the following error message is received in the Online Backup Fle Restoring Manager or the Internet Explorer 7 web browser may stop responding:Example: [YYYY-MM-DD hh:mm:ss] "Cannot write to \DIRECTORY"
The problem will usually occur when Internet Explorer 7 is running in Protected Mode (a new feature only applied on Windows Vista).
To resolve the issue, please verify if the problematic machine is running on Windows Vista with Internet Explorer 7. If yes, please also verify if the Internet Explorer 7 is running in "Protected Mode".
This can be done by viewing the bottom right of Internet Explorer 7: "Protected Mode:On" or "Protected Mode:Off".Example:
If the option is turned on, please disable it by selecting: Tools -> Internet Options -> Security , select the appropriate zone, and uncheck the option "Enable Protected Mode".Example: Tools -> Internet Options -> Security
In the cases where the problem persist, please also disable the User Account Control (UAC) on the affected machine.
You could do so by selecting Control Panel, type in "UAC" in the search box, and then select "Turn User Account Control (UAC) on or off". On the next screen, uncheck the "Use User Account Control (UAC)" option, and then click "OK".
If required, you may enable the the Protect Mode of Internet Explorer, and the UAC on the affected machine after the web restore has been completed. Alternatively, you could also perform the web restore using other web browser such as Mozilla Firefox or Opera.
At times you may see that the text in the status bar says "Protected Mode: Off" even when the Internet Options dialog says Protected Mode is enabled. There are a few exceptions that could potentially turn off Protected Mode. They are:
- User Account Control (UAC) is disabled. If UAC is disabled, Protected Mode is turned OFF by default. When UAC is disabled, some of the protections which Protected Mode depends on are not available, for example, UI Privilege Isolation (UIPI). Hence, Protected Mode is turned off in this scenario.
- Internet Explorer is running with Administrator privileges, Protected Mode is turned off when Internet Explorer is launched by right clicking on the Internet Explorer icon and selecting "Run as administrator" or when IE is launched with administrative privileges from another application.
- Internet Explorer is navigated to a local HTML page, when the page being viewed is a local file, Protected Mode is turned OFF since the contents of the page are considered safe.