\\Network_Drive\User_Home\Username\ ... (The specified network name is no longer available)

ServosityOBS: All
OS: All platforms

When performing a backup of any type, the following error message is received in the backup report:

Backup Logs  No.  Type  Timestamp  Backup Logs 1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServositPro 5.x.x.x ] 2 Info YYYY/MM/DD hh:mm Start running pre-commands 3 ... ... ... *  Error  YYYY/MM/DD hh:mm \\Network_Drive\User_Home\Username\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\File (The specified network name is no longer available)

The message suggests that a stable connection between the ServosityOBS server and the corresponding User Home cannot be established. In other words, connection timeout has occurred when connecting to the User Home.

To resolve the issue, please verify if the system log on the operating system contain any information regarding I/O error.

Furthermore, please ensure that a stable connection from the ServosityOBS server to the corresponding User Home can be established. You could verify on the stability of the connection by entering the command:

(Windows) tracert [target name]
(Linux/Unix) traceroute [target name]

Finally, please also rebuild the User Storage for the corresponding user afterward.

You can do so by logging into ServosityOBS console, and then select [Manage User] -> [User Profile], you shall see an option just under the user summary called [File Validation Option], clicking on this will display the options and a [Check] button. Please enable the [Verify Checksum] option, and click on the [Check] button to start the single user rebuild.