\\Network_Drive\User_Home\Username\ ... (The specified network name is no longer available)

Brad Alexander
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  1. Product Version:
    2. ServosityOBS: All
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type, the following error message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServositPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm \\Network_Drive\User_Home\Username\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\File
    (The specified network name is no longer available)
  3. Cause:
    4. The message suggests that a stable connection between the ServosityOBS server and the corresponding User Home cannot be established. In other words, connection timeout has occurred when connecting to the User Home.
  4. Resolution:
    5. To resolve the issue, please verify if the system log on the operating system contain any information regarding I/O error.

    Furthermore, please ensure that a stable connection from the ServosityOBS server to the corresponding User Home can be established. You could verify on the stability of the connection by entering the command:

    (Windows) tracert [target name]
    (Linux/Unix) traceroute [target name]

    Finally, please also rebuild the User Storage for the corresponding user afterward.

    You can do so by logging into ServosityOBS console, and then select [Manage User] -> [User Profile], you shall see an option just under the user summary called [File Validation Option], clicking on this will display the options and a [Check] button. Please enable the [Verify Checksum] option, and click on the [Check] button to start the single user rebuild.