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Checksum of file \Directory_Path\File is incorrect. Deleting backup file

Brad Alexander
  • Updated
  1. Product Version:
    2. ServosityOBS: All
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type, the following error message is received in the backup report:


    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm Checksum of file \User_Home\Username\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\
    File is incorrect. Deleting backup file - ServerPath='\User_Home\User\files\Backup_ID\
    Current\xxxx\xxxx\xxxx\File' BackupSet='Backup_Set(Backup_ID)' BackupJob='Current'
    ClientPath='\Directory_Path\File' Type='C' RunByBackupJob='YYYY-MM-DD-hh-mm-ss'
  3. Cause:
    4. The message suggests that the checksum value of the corresponding data file on the ServosityOBS server is not correct.
  4. Resolution:
    5. You can safely ignore the error, as the incorrect file has been removed from the ServosityOBS server, the file would be uploaded again when the current backup job is performed.

    Please also verify if there are hardware or I/O issues with the corresponding User Home partition.

    Windows:
    For ServosityOBS running on Windows, please verify under [Control Panel] -> [Administrative Tools] -> [Event Viewer] if an error could be found. If a disk error is found, please perform a checkdisk on the corresponding partition by entering the command "chkdsk /f" in command prompt.

    Linux/Unix:
    For ServosityOBS running on Linux/Unix, depending on the distribution, you could try entering the command "cat /var/log/messages" and verify if an error could be found. If a disk error is found, please perform a checkdisk on the corresponding partition by enter the command "/sbin/fsck" and "/sbin/e2fsck" (with the partition un-mount).