'Connection timed out: connect'. Still Fail After Retry

Brad Alexander
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  1. Product Version:
    2. ServosityStandard: All
    Servosity: All
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type, the following error message is received in the backup report:




    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm Unable to log to server. Error="[YYYY/MM/DD hh:mm][Http.doPost] Error='Connection
    timed out: connect'. Still Fail After Retry!!!!"
  3. Cause:
    4. The message suggests that there is problem with the connection between the ServosityPro/ServosityStandard client and the ServosityOBS server.
  4. Resolution:
    5. If the issue only occurs occasionally, you can safely ignore the error. In most cases, ServosityPro/ServosityStandard will attempt to re-establish connection to the ServosityOBS server.

    In the cases where the issue persist, please ensure that the connection to the ServosityOBS server can be established during the backup process.