Skip to main content

Incomplete backup file deleted because the file was not updated within the last 48 hours

Brad Alexander
  • Updated
  1. Product Version:
    2. ServosityStandard: All
    ServosityPro: All
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type, the following informative message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Info  YYYY/MM/DD hh:mm Incomplete backup file deleted because the file was not updated within the last 48 hours..
    Deleting backup file - ServerPath='\User_Home\File' BackupSet='Backup_Set(Backup_ID)'
    BackupJob='Current' ClientPath='\Directory_Path\File' Type='F' RunByBackupJob=
    'YYYY-MM-DD-hh-mm-ss
  3. Cause:
    4. The message suggests that the upload of the corresponding file has not been completed, and there is no update on the file within the next 48 hours. Thus, the incomplete file is removed from the ServosityOBS server.
  4. Resolution:
    5. Since the incomplete file has been removed from the ServosityOBS server, the file would be uploaded again when the next backup job is performed. If the issue only occurs occasionally, you can safely ignore the error.

    In the cases where the issue persist, please ensure that the connection to the ServosityOBS server can be established during the backup process.