Servosity Standard: All
Servosity PRO: All
OS: Windows
Servosity PRO: All
OS: Windows
- Problem Description:
When performing a file backup, the following informative messages are received in the backup report:
Backup Logs No. Type Timestamp Backup Logs * Info YYYY/MM/DD hh:mm Starting to create Shadow Copy Set ... * Info YYYY/MM/DD hh:mm [Shadow Copy] (1/10) Will retry in 60 Sec. * Info YYYY/MM/DD hh:mm [Shadow Copy] (2/10) Will retry in 60 Sec. * ... ... ... * Info YYYY/MM/DD hh:mm [Shadow Copy] (10/10) Will retry in 60 Sec. * Info YYYY/MM/DD hh:mm [ERROR] VSS_E_WRITER_INFRASTRUCTURE
Notes:
Since a Shadow Copy cannot be created, the error above will usually result with the following error being flagged as well:
Backup Logs No. Type Timestamp Backup Logs * ... ... ... * Error YYYY/MM/DD hh:mm [ERROR] VSS_E_WRITER_INFRASTRUCTURE - Cause:
This is a Microsoft Volume Shadow Copy issue.
- Resolution:
Windows XP / Vista:
To resolve the issue, please re-register the Volume Shadow Copy Service. To do so, you could utilize the "RegisterVSS.bat" script available in ${Install-Home}\bin. Please also reboot the machine afterward
Notes:
Please safely ignore the error message(s) displayed during the re-registration, as some of the DLL files are platform specific.
Windows 2003:
To resolve the issue, please follow the instructions below:- Please backup the registry key -
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\Subscriptions - Remove this registry key along with all its sub-keys
- Reboot the machine
Although, it is not an official recommendation from Microsoft, this key will get recreated after the machine is restarted. - Please backup the registry key -
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