CDPService Crashes

Problem Description:

The Continuous Data Protection service (CDP) crash with the following error:

CDPService.exe has encountered a problem and needs to close.

Example:


Upon further investigation, the following error messages is found in the Application logs of Event Viewer:

Event Type: Error
Event ID: 1000 / 1004
Description: Faulting application CDPService.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Notes:
Event Viewer can be located by clicking on [Start] -> [Settings] -> [Control Panel] -> [Administrative Tools] -> [Event Viewer].

• Resolution:
  
  

  1. Download the Microsoft.VC80.CRT.zip and msvcr80.zip file
     
     
  2. Shutdown the Online Backup Scheduler and Continuous Data Protection service by:
     
           [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler (Servosity Pro/Standard)]->Stop
           [Control Panel] -> [Administrative Tools] -> [Services] -> [Continuous Data Protection (Servosity Pro/Standard)]->Stop
     
     
  3. Extract the download files to the ${Install-Home}\bin directory
     
     
  4. Startup the Online Backup Scheduler and Continuous Data Protection service by:
     
           [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler (Servosity Pro/Standard)]->Start
           [Control Panel] -> [Administrative Tools] -> [Services] -> [Continuous Data Protection (Servosity Pro/Standard)]->Start