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CDPService Crashes

Brad Alexander
  • Updated

Problem Description:

The Continuous Data Protection service (CDP) crash with the following error:

CDPService.exe has encountered a problem and needs to close.

Example:
cdp_service.png

Upon further investigation, the following error messages is found in the Application logs of Event Viewer:

Event Type: Error
Event ID: 1000 / 1004
Description: Faulting application CDPService.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Notes:
Event Viewer can be located by clicking on [Start] -> [Settings] -> [Control Panel] -> [Administrative Tools] -> [Event Viewer].

  • Resolution:

    1. Download the Microsoft.VC80.CRT.zip and msvcr80.zip file

    2. Shutdown the Online Backup Scheduler and Continuous Data Protection service by:

            [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler (Servosity Pro/Standard)]->Stop
            [Control Panel] -> [Administrative Tools] -> [Services] -> [Continuous Data Protection (Servosity Pro/Standard)]->Stop

    3. Extract the download files to the ${Install-Home}\bin directory

    4. Startup the Online Backup Scheduler and Continuous Data Protection service by:

            [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler (Servosity Pro/Standard)]->Start
            [Control Panel] -> [Administrative Tools] -> [Services] -> [Continuous Data Protection (Servosity Pro/Standard)]->Start