CExBackup::backupStorageGroup:HrESEBackupTruncateLogs: Error Number 0xc7ff1004

Brad Alexander

ISSUE: CExBackup::backupStorageGroup:HrESEBackupTruncateLogs: Error Number 0xc7ff1004: (null)

When performing a MS Exchange server backup, the following error message is received in the backup report:

Backup Logs

No.	Type	Timestamp	Backup Logs
1	Info	YYYY/MM/DD hh:mm	Start [ Windows ), ServosityPro 5.x.x.x ]
2	Info	YYYY/MM/DD hh:mm	Start running pre-commands
3	...	...	...
*	Error	YYYY/MM/DD hh:mm	CExBackup::backupStorageGroup:HrESEBackupTruncateLogs: Error Number 0xc7ff1004: (null)

Backup Logs

No.	Type	Timestamp	Backup Logs
1	Info	YYYY/MM/DD hh:mm	Start [ Windows platform (), ServosityPro 5.x.x.x ]
2	Info	YYYY/MM/DD hh:mm	Start running pre-commands
3	...	...	...
*	Error	YYYY/MM/DD hh:mm	CExBackup::backupService:HrESEBackupSetup: Error Number 0xc7ff1004: (null)

Cause:
The message suggests that there is an issue with the Microsoft Exchange Information Store service. The error can also occur if the Microsoft Site Replication Service, which is included in the backup source improperly setup.
Resolution:
To resolve the issue, please restart the Microsoft Exchange Information Store service on the server in concern. Furthermore, if the Microsoft Site Replication Service is enabled but not used, please also disable the Microsoft Site Replication services.
Also See:
http://support.microsoft.com/kb/935634