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CExBackup::backupStorageGroup:HrESEBackupTruncateLogs: Error Number 0xc7ff1004

Brad Alexander
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ISSUE: CExBackup::backupStorageGroup:HrESEBackupTruncateLogs: Error Number 0xc7ff1004: (null)
  1. Problem Description:
  2. When performing a MS Exchange server backup, the following error message is received in the backup report:

    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ Windows ), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm

    CExBackup::backupStorageGroup:HrESEBackupTruncateLogs: Error Number      
    0xc7ff1004: (null)


    or

    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ Windows platform (), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm CExBackup::backupService:HrESEBackupSetup: Error Number 0xc7ff1004: (null)
  3. Cause:
    The message suggests that there is an issue with the Microsoft Exchange Information Store service. The error can also occur if the Microsoft Site Replication Service, which is included in the backup source improperly setup.
  4. Resolution:
    To resolve the issue, please restart the Microsoft Exchange Information Store service on the server in concern. Furthermore, if the Microsoft Site Replication Service is enabled but not used, please also disable the Microsoft Site Replication services.
  5. Also See:
    http://support.microsoft.com/kb/935634