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could not copy from \\?\GLOBALROOT\Device\ HarddiskVolumeShadowCopy66\PROGRAM FILES\MICROSOFT\EXCHANGE SERVER\

George Law
  • Updated
      1. Product Version
        Servosity Pro: All
        OS: Windows 2008/Exchange 2010
      2. Problem Description:

      When performing an Exchange 2010 backup, the following warning message is received in the backup report:

       

      Backup Logs

       No.

       Type

       Timestamp

       Backup Logs

      1

      Info

      YYYY/MM/DD hh:mm

      Start [ Windows platform (Support), ServosityPro x.x.x.x ]

      2

      Info

      YYYY/MM/DD hh:mm

      Start running pre-commands

      3

      ... 

      ... 

      ...

      * 

      Warn

      YYYY/MM/DD hh:mm

      could not copy from \\?\GLOBALROOT\Device\
      HarddiskVolumeShadowCopy66\PROGRAM FILES\MICROSOFT\EXCHANGE 
      SERVER\V14\MAILBOX\MAILBOX DATABASE 2011052714\Mailbox Database 
      2011052714.edb to C:\Users\administrator\.obm\cache\
      1308162133265\Microsoft Exchange Server\Microsoft Information 
      Store\MyExchange\Mailbox Database 2011052714\Mailbox Database 
      2011052714.edb.2011-07-22-18-00-00-000.ADD Error=The system 
      cannot find the file specified.  
      1. Cause:

      This is a Microsoft Volume Shadow Copy (VSS) issue.

      1. Resolution:

      Please check if the Volume Shadow Copy service is started.

      1. Click Start, and then click Control Panel. Click Administrative Tools, and then double-click the Services snap-in
      2. Check for Volume Shadow Copy 


      Windows 7 / 2008:
      To resolve the issue, please follow the instructions below: 

      1. Please download the "RegisterVSS2008.bat" script file
      2. Save the  file to ${Install-Home}\bin
      3. Execute the script file
      4. Reboot the machine



      For cases where the problem persist, please open the Event Viewer snap-in on the affected machine to determine the cause of the error:

      1. Click Start, and then click Control Panel. Click Administrative Tools, and then double-click the Event Viewer snap-in
      2. Under Application, check for any Volume Shadow Copy error at the time of the backup

      Alternatively, please also contact Servosity Support with the Event Viewer log entries for further assistance