ISSUE: [MS Exchange Mail Level Backup Set] cannot run on 64 bit application

1. Product Version:

ServosityPro
OS: Windows

2. Problem Description:

When creating a MS Exchange mail level backup set or performing a manual MS Exchange mail level backup job, the following error is shown on the ServosityPro user interface:

[MS Exchange Mail Level Backup Set] cannot run on 64 bit application


Figure 1.0 - ServosityPro (New Backup Set Wizard)

Note:
This problem will only affect ServosityPro installation on 64bit machine.

3. Cause:

The message suggests that the MS Exchange backup set cannot be created, or the backup job cannot be performed when ServosityPro is started in 64bit mode.

4. Resolution:

To create a MS Exchange mail level backup set or to start a manual MS Exchange mail level backup job, you need to start ServosityPro in 32bit mode. Double-click on the RunOBC32.bat file found within the installation bin folder:

${Install-Home}\bin\RunOBC32.bat

Note:
For backup job performed by schedule, the job would automatically select the correct Java Virtual Machine to be ran.