Error="The specified network name is no longer available" (System State backup)

ServosityPro: All
OS: Windows

When performing a system state backup, the following error message is received in the backup report:

Backup Logs  No.  Type  Timestamp  Backup Logs 1 Info YYYY/MM/DD hh:mm Start [ Windows platform (Test), ServosityPro 5.x.x.x ] 2 Info YYYY/MM/DD hh:mm Start running pre-commands 3 ... ... ... *  Error  YYYY/MM/DD hh:mm [Error][New File] File="Computer_Name\SystemState.bkf" Error="The specified network name is no longer available."

The messages suggest that ServosityPro cannot access the file spooled to the designated temporary directory, due to connection issue.

Please ensure that the temporary directory designated for the System State backup is reachable during the backup process.

Please verify if the login credentials specified in the "User Authentication for Windows" setting does have sufficient right to access the temporary directory.

Example:


If the problem persist, please also verify if the "Log on" account of the ServosityPro scheduler service has sufficient permission right(s) to access the temporary directory. Alternatively, instead of "Local System", please try running the ServosityPro scheduler service with a Windows account that has sufficient permission right(s) to access the temporary directory. You could do so by following the instructions below:

1. Open [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler ( Servosity Online Backup Manager)] -> [Log on]
2. Select the [This Account] option
3. Enter the Login Credentials
4. Restart the [Online Backup Scheduler (Servosity Online Backup Manager)] service