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java.lang.OutOfMemoryError: unable to create new native thread (on backup with Local Copy enabled)

Brad Alexander
  • Updated
  1. Product Version:
    2. ServosityPro: 5.5.1.0
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type with local copy enabled, the following error message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServosityPro 5.5.1.0 ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    4  Info YYYY/MM/DD hh:mm Start running local backup
    5  ... ... ...
    *  Error  YYYY/MM/DD hh:mm unable to create new native thread


    Upon further investigation, if ServosityPro is started in Debug Mode, the following error messages would be received in the command prompt:

    Exception in thread "Thread-10" java.lang.OutOfMemoryError: unable to create new
    native thread at java.lang.Thread.start0(Native Method)
           at java.lang.Thread.start(Thread.java:597)
           at sun.awt.image.ImageFetcher$1.run(ImageFetcher.java:279)
           at java.security.AccessController.doPrivileged(Native Method)
           ...

    Notes:
    This issue can also occurs on a Seed Load backup.
  3. Cause:
    4. Due to a problem with the memory management of ServosityPro version 5.5.1.0, the Java process has run out of memory.
  4. Resolution:
    5. To resolve the issue, please patch the ServosityPro software to the latest hot-fix release.

    The instruction can be found here
    http://servosity.zendesk.com/entries/118949-faq-how-to-install-the-latest-patch-set-or-hotfixes-to-servositypro-or-servositystandard