Skip to main content
Sign in

Orphan checksum pair file. Deleting backup file

Brad Alexander
  • Updated
  1. Product Version:
    2. ServosityOBS: All
    OS: All platforms
  2. Problem Description:
    3. When performing a backup of any type, the following error message is received in the backup report:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ All platforms (Test), ServosityPro 5.x.x.x ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 ... ... ...
    *  Error  YYYY/MM/DD hh:mm Orphan checksum pair file. Deleting backup file -
    ServerPath='User_Home\User\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\*.chk'
    BackupSet='Backup_Set(Backup_ID)' BackupJob='Current'
    ClientPath='Directory_Path\File' RunByBackupJob='YYYY-MM-DD-hh-mm-ss'
  3. Cause:
    4. The message suggests that the ServosityOBS server located a checksum file on server, but the corresponding data file cannot be found (or vice versa).
  4. Resolution:
    5. To resolve the issue, please rebuild the User Storage for the corresponding user in concern.

    You can do so by logging into ServosityOBS management console, and then select [Manage User] -> [User Profile], you should see an option just under the user summary called [File Validation Option], clicking on this will display the options and a [Check] button. Enable the [Verify Checksum] option, and click on the [Check] button to start the single user rebuild.

    Please allow the rebuild user storage job to run to its completion, and then perform a manual backup afterward.

    If you are running an older version of ServosityOBS (Pre-5.2.4.0), please also consider patching the ServosityOBS server to the latest patch release. The instruction can be found by Clicking Here.

    Notes:
    When the single user rebuild is completed, the user statistic of the corresponding user will be displayed in the system log. The system log can be found under the ServosityOBS management console: [Manage Log] -> [System Log]