Skip to main content

Single User Storage Rebuild is showing error for user with Seed Load backup (...has incorrect checksum. It will be uploaded again in next backup)

Brad Alexander
  • Updated
  1. Product Version:
    2. ServosityStandard: 5.5.1.3
    ServosityPro: 5.5.1.3
    OS: All platforms
  2. Problem Description:
    3. After the data of a Seed Load backup have been imported to the ServosityOBS User Home, when a Single User Storage Rebuild is started for the affected user, the following informative message is received in the system log:

     No.  Timestamp  Message
    *  hh:mm:ss  [info][system]Thread-ID Starting single user rebuild
    *  hh:mm:ss   ...
    *  hh:mm:ss  [info][system][BackupSet.rebuildIndexDir] File 'User_Home\files\Backup_ID\Current\ ...
    \*.YYYY-MM-DD-hh-mm-ss.chk' has incorrect checksum. It will be uploaded again in next backup.
    *  hh:mm:ss   ...
  3. Cause:
    4. This is a known issue with ServosityPro / ServosityStandard version 5.5.1.3.
  4. Resolution:
    5. To resolve the issue, please patch the  ServosityPro / ServosityStandard  software to the latest hot-fix release. The instruction can be found here
    http://servosity.zendesk.com/entries/118949-faq-how-to-install-the-latest-patch-set-or-hotfixes-to-servositypro-or-servositystandard

    Please also perform a Seed Load backup for the affected user afterward.