Articles in this section

See more

Cannot skip file when performing restore on the backup client (when prompted for encrypting key)

Brad Alexander
  • Updated
Follow
  1. Product Version:
    2. ServosityStandard: Pre-5.5.1.0
    ServosityPro: Pre-5.5.1.0
    OS: All platforms
  2. Problem Description:
    3. When attempting to perform a restore using the backup client, as the user is prompted for the encrypting key, if the option to "Skip File" is selected, the restore operation would be terminated.

    Example with ServosityPro:
    encrypting_key_skip.png
  3. Cause:
    4. This is a known issue with ServosityPro / ServosityStandard version prior to 5.5.1.0.
  4. Resolution:
    5. The issue has been resolved in ServosityPro / ServosityStandard  version 5.2.6.0, please patch the backup software to the latest patch release.

    The instructions can be found here
    http://servosity.zendesk.com/entries/118949-faq-how-to-install-the-latest-patch-set-or-hotfixes-to-servositypro-or-servositystandard