- Product Version:
- Problem Description:
- Cause:
- Resolution:
ServosityStandard: Pre-5.5.1.0
ServosityPro: Pre-5.5.1.0
OS: All platforms
ServosityPro: Pre-5.5.1.0
OS: All platforms
When attempting to perform a restore using the backup client, as the user is prompted for the encrypting key, if the option to "Skip File" is selected, the restore operation would be terminated.
Example with ServosityPro:

Example with ServosityPro:

This is a known issue with ServosityPro / ServosityStandard version prior to 5.5.1.0.
The issue has been resolved in ServosityPro / ServosityStandard version 5.2.6.0, please patch the backup software to the latest patch release.
The instructions can be found here
http://servosity.zendesk.com/entries/118949-faq-how-to-install-the-latest-patch-set-or-hotfixes-to-servositypro-or-servositystandard
The instructions can be found here
http://servosity.zendesk.com/entries/118949-faq-how-to-install-the-latest-patch-set-or-hotfixes-to-servositypro-or-servositystandard