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Incorrect behavior of scheduled MS Windows system backup or ShadowProtect system backup

Brad Alexander
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  1. Product Version:
    2. ServosityPro: 5.5.3.0
    OS: Windows
  2. Problem Description:
    3. When performing a scheduled MS Windows system backup or ShadowProtect System backup,  ServosityPro  does not backup the image of the corresponding machine, but instead attempt to backup the contents of the backup source.

    Let's consider the following scheduled / manual ShadowProtect System backup as example -

    Backup Report of a scheduled ShadowProtect System backup attempting to backup the contents of the backup source:
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ Windows (Test), ServosityPro 5.5.3.0 ]                  
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 Info YYYY/MM/DD hh:mm Finished running pre-commands
    4  Info  YYYY/MM/DD hh:mm Start Creating Shadow Copy Set ...
    5  Info YYYY/MM/DD hh:mm Shadow Copy Set successfully created                              
    6  Info  YYYY/MM/DD hh:mm Deleting Shadow Copy Volume for "C:\"
    7  Info YYYY/MM/DD hh:mm Start running post-commands
    8  Info  YYYY/MM/DD hh:mm Finished running pre-commands

    Notes:
    There is no spooling of the image file(s).


    Backup Report of a manual ShadowProtect System backup attempting to spool and backup the actual ShadowProtect image file(s):
    Backup Logs
     No.  Type  Timestamp  Backup Logs
    1 Info YYYY/MM/DD hh:mm Start [ Windows (Test), ServosityPro 5.5.3.0 ]
    2 Info YYYY/MM/DD hh:mm Start running pre-commands
    3 Info YYYY/MM/DD hh:mm Finished running pre-commands
    4  Info  YYYY/MM/DD hh:mm Start spooling
    5  Info YYYY/MM/DD hh:mm Using Temporary Directory \Temp_Directory\Backup_ID\     
    6  Info  YYYY/MM/DD hh:mm Backup Shadow Protect bare metal to "\Temp_Directory" ...
    7  Info YYYY/MM/DD hh:mm [ShadowProtectBareMetal] "DD-MMM-YYYY hh:mm:ss (loader) ...
    8  Info  YYYY/MM/DD hh:mm ...

    Notes:
    The image file(s) is spooled at line 5 of the backup report.
  3. Cause:
    4. This is a known issue with ServosityPro version 5.5.3.0.
  4. Resolution:
    5. To resolve the issue, please patch the ServosityPro software to the latest patch release. The instruction can be found here
    http://servosity.zendesk.com/entries/118949-faq-how-to-install-the-latest-patch-set-or-hotfixes-to-servositypro-or-servositystandard