Problem:
ShadowProtect ogs show one or a combination of the following errors:
· sbvol 504 Cannot lock the volume (-5 Access is denied.)
· service 508 Incrementals are not supported on this volume
· will not exclude the file \\?\Volume{GUID}\pagefile.sys due to open error (-32 The process cannot access the file because it is being used by another process.)
Cause:
This issue may be caused by an incorrect installation of the filter level driver. There are instances where the system you are installing ShadowProtect on will not let the full application install correctly or where the kernel level driver (stcvsm.sys) has not been properly laid down.
Resolution:
In most cases a simple repair install of ShadowProtect and reboot resolves the issue.
However, there are instances where it is necessary to use Sysinternals PSExec tool to install the application as Local System. If you need more information on how to use PSExec, reference this KB article: How To: Using Psexec.exe for low level access.
If you attempt PSExec and still experience the same issue, please follow up with one of our Support Engineers.