Problem:

When starting the ShadowProtect GUI you get the following errors.

• Error connecting to Server. Unspecified error.
• Agent is incompatible with the GUI. Minimum version required is 39
• Failed to update volumes information. An attempt was made to reference a token that does not exist

In the Windows application event logs you get errors like.

• ShadowProtect Service failed to start. HRESULT 0x80004005
• Dependent Assembly Microsoft VC80.MFCLOC coud not be found and Lasr Error was The referenced assembly is not installed on your system.
• SidebySide errors reported.

Cause:

This problem is due to the server not having the latest Microsoft Visual C++ 2005 Redistributable Package installed.

Resolution:

Go to Microsoft web site to download and install this package.

x86 Version

http://www.microsoft.com/downloads/details.aspx?FamilyId=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en

x64 Version

http://www.microsoft.com/downloads/details.aspx?familyid=90548130-4468-4BBC-9673-D6ACABD5D13B&displaylang=en

This error can be seen after installing or updating to version 3.5.0.3570 of ShadowProtect.