SPX:
1) Ensure no snapshots are running and the application interface is closed
2) Delete the license.lic file from the ShadowProtect ProgramData directory:
C:\ProgramData\StorageCraft\spx
3) Restart the ShadowProtect Service in the Windows services.msc console
4) Enter the new license information into the ShadowProtect activation box:
Click on “Help” on the top left corner
Select “Product Activation”
Enter the new license information
Click Activate
Note: The ProgramData folder is hidden by default. You will need to input the path manually into a file explorer.
Older Versions:
Use the steps below to deactivate your current ShadowProtect license so you can reactivate with a Servosity ShadowProtect license key. This process will immediately deactivate your ShadowProtect key that is currently in use.
1) Ensure no snapshots are running and the application interface is closed
2) Delete the MSPLicense.lic file from the ShadowProtect install directory located in either:
64-bit path: C:\Program Files (x86)\StorageCraft\ShadowProtect
32-bit path: C:\Program Files\StorageCraft\ShadowProtect
3) Restart the ShadowProtect Service in the Windows services.msc console
4) Enter the new license information into the ShadowProtect activation box:
Click on “Help” on the top left corner
Select “Product Activation”
Enter the new license information
Click Activate