Troubleshooting
Guides for Solving Specific Problems
MySQL
- ISSUE: Using a password on the command line interface can be insecure (MySQL database backup)
- ISSUE: Access denied for user 'Username' to database 'information_schema' when using LOCK TABLES (MySQL database backup)
- mysqldump: Got error: 145: Table 'Table_Name' is marked as crashed
- MySQL database backup completed successfully but the database data was not backed up (when running RunBackupSet.sh)
- MySQL backup program (mysqldump) does not exist
- "Invalid authorization specification, message from server: "Access denied for user (using password: YES)""
ShadowProtect & ImageManager
- Incorrect behavior of scheduled MS Windows system backup or ShadowProtect system backup
- Refresh .mdb for ImageManager
- Versions of Virtualbox supported by ShadowProtect
- ShadowProtect Error 206: The file name or extension is too long.
- ShadowProtect to Hyper-V conversion Restore
- How To: Using Image QP to check the restore chain
Microsoft Exchange
- Setup of Exchange OR SQL databases
- Mail level backup Setup Guide of Exchange
- No *.stm / *.edb found for database
- Error= Mapi_E_call_failed Detail= Unspecified error
- ISSUE: Expect log sequence 'abc' but found ... E000def.log
- ISSUE: Error Number 0xc80001f9: Backup is already active
Servosity DR
- Auto-Updater not working V6
- Error Message "java.lang.OutOfMemoryError: Java heap space"
- Memory Management Issues
- Mounting a Backup Image File
- Local Indexing Issue: Failed to commit to Journal or Failed to close table
- Troubleshooting VSS
Linux/Unix
User Guides
System State
- System State Error [0x8007007b] The filename, directory name, or volume label syntax is incorrect.
- [System State Backup] The request could not be performed because of an I/O device error.
- [System State Backup] The backup storage location is invalid.
- System State Backup: The system writer is not found in the backup
- [System State Backup] The version does not support this version of the file format
- Setup and Guidelines for System State Backup set
File
- Error: 'The service did not respond in a timely fashion' (ServicesPipeTimeout) when attempting when attempting to start, stop or pause a service
- Local backup fails with indexing issues
- Changing the Temporary Directory in Servosity Pro
- Volume Shadow Copy Error 0x800423f2 - writer error: timeout
- ISSUE: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy does not exist
- FAQ: How to perform a restore for SharePoint Server 2007
Microsoft Windows System
- Microsoft VSS Troubleshooting
- Mac OS Scheduler Fix
- ISSUE: The shadow-copy set only contains only a subset of the volumes needed (Failed to generate the backup image of MS System Backup / System State Backup)
- SeverosityPro desktop shortcut not working on Win Server 2008 R2 64 bit
- ISSUE: The specified file name in the file spec is invalid (Failed to generate the backup image of MS Windows System Backup)
- Backup Source cannot include Temporary Directory (when creating MS Windows system backup set)
Microsoft SQL
- Enterprise Manager SQL Recovery Model
- Operating system error 5(error not found) (MS SQL database backup)
- ERROR: Invalid Backup Type!
- Write on 'Directory_Path\Backup_ID\(local)\*.bak.ADD' failed, status = 112 (MS SQL database backup)
- The statement BACKUP LOG is not allowed while the recovery model is SIMPLE (MS SQL transaction log backup)
- The backup of the file or filegroup "sysft_ FullTextCatalog" is not permitted (MS SQL database backup)