Troubleshooting

Auto-updates

• Restarting the Servosity Scheduler and Auto-update service (Classic)

ShadowProtect & ImageManager

• ImageManager Retention Settings
• Resetting the Agent Password For ImageManager (v7.7.0.16 or higher)
• How To: Gathering Logs for a StorageCraft (Servosity DR) Issue

Servosity DR

• Auto-Updater not working V6 (Classic)
• Error Message "java.lang.OutOfMemoryError: Java heap space"
• Memory Management Issues (Classic)
• Mounting a Backup Image File
• Local Indexing Issue: Failed to commit to Journal or Failed to close table (Classic)

Linux/Unix

• Fixing apt-get upgrade on unsupported Linux versions (Classic)

User Guides

• Migrating to a new BDR
• Repairing Corrupted Local Index Files (Classic)

File

• How to investigate "Backup job was missed." reports (Classic)
• Enabling VSS on the Servosity Client - The process cannot access the file because... (Classic)

Microsoft Windows System

• Microsoft VSS Troubleshooting

Microsoft SQL

• Enterprise Manager SQL Recovery Model
• Write on 'Directory_Path\Backup_ID\(local)\*.bak.ADD' failed, status = 112 (MS SQL database backup)
• The backup of the file or filegroup "sysft_ FullTextCatalog" is not permitted (MS SQL database backup)