Jeff Moore

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Activity overview

Latest activity by Jeff Moore
  • Jeff Moore created an article,

    Will I lose any data if I upgrade to Servosity One?

    When converting from the Servosity version 8 client to the new Servosity One, our team will move your current backup data from the classic format to our new format, but there is no way to convert t...

  • Jeff Moore created an article,

    Why are all my accounts called "Classic"

    On Tuesday, October 26th, we rolled out an update to the Servosity Control Panel in preparation for an upcoming release. We'll have more to announce about that very soon, but the first thing most p...

  • Jeff Moore created an article,

    MFA Reset Policy

    Sometimes you need a new phone. Ideally your current one will be replaced by something newer and better, but sometimes we know that's not the case. Whether it slipped from your hand while fishing a...

  • Jeff Moore created an article,

    MFA Requirement Changes - October 2021

    In an effort to increase security, Servosity will begin requiring MFA for all users who login to our Control Panel at cp.servosity.com. Recently, Malware and Ransomware attacks have been on the ris...

  • Jeff Moore created an article,

    2021-06 Servosity "Falcon" Release

    This release is another fairly minor update in terms of what you see, but we've been laying the groundwork for some really exciting product improvements that we plan to continue rolling out in the ...

  • Jeff Moore created an article,

    How do I find my backup account name?

    In some situations, Servosity support or billing may ask for a backup account name in order to be able to answer some of your questions or assist with any issues you may be having. In order to find...

  • Jeff Moore created an article,

    What is protected by a Microsoft 365 backup?

    Here's a list of everything that can and cannot be protected by a Microsoft 365 backup job. Supported Services   Supported Outlook Mailbox Types Supported Outlook Items Supported OneDrive It...

  • Jeff Moore created an article,

    Office 365 Policy

    Office 365 backup is provided as part of our Servosity Unlimited and Servosity Fully Managed offerings. The following policies apply to Office 365 backup accounts:   - We reserve the right to adjus...

  • Jeff Moore created an article,

    How to install remote access for Fully Managed

    With Servosity Fully Managed our support team will install, configure, monitor, troubleshoot your customers backups. This service requires us to have remote access to their systems. To download our...

  • Jeff Moore created an article,

    Credential Management

    Credential Management is only available for Servosity Fully Managed companies, as a way to securely share the required information for us to access your customers systems remotely. To access the C...