Jeff Moore

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Activity overview

Latest activity by Jeff Moore
  • Jeff Moore created an article,

    2021-06 Servosity "Falcon" Release

    This release is another fairly minor update in terms of what you see, but we've been laying the groundwork for some really exciting product improvements that we plan to continue rolling out in the ...

  • Jeff Moore created an article,

    How do I find my backup account name?

    In some situations, Servosity support or billing may ask for a backup account name in order to be able to answer some of your questions or assist with any issues you may be having. In order to find...

  • Jeff Moore created an article,

    What is protected by a Microsoft 365 backup?

    Here's a list of everything that can and cannot be protected by a Microsoft 365 backup job. Supported Services   Supported Outlook Mailbox Types Supported Outlook Items Supported OneDrive It...

  • Jeff Moore created an article,

    Office 365 Policy

    Office 365 backup is provided as part of our Servosity Unlimited and Servosity Fully Managed offerings. The following policies apply to Office 365 backup accounts:   - We reserve the right to adjus...

  • Jeff Moore created an article,

    How to install remote access for Fully Managed

    With Servosity Fully Managed our support team will install, configure, monitor, troubleshoot your customers backups. This service requires us to have remote access to their systems. To download our...

  • Jeff Moore created an article,

    Credential Management

    Credential Management is only available for Servosity Fully Managed companies, as a way to securely share the required information for us to access your customers systems remotely. To access the C...

  • Jeff Moore created an article,

    Encryption Key Management

    With the announcement of our plan to improve security by removing our default encryption keys for all new backup sets (beginning 4/15/21, see here for more details), we wanted to give you the abili...

  • Jeff Moore created an article,

    2021-01 Servosity "Eddy" Release

    It's been a while since our last major update, but we've been doing a lot of things behind the scenes to keep your data safe and secure. Today I'm thrilled to announce that we've added a major feat...

  • Jeff Moore created an article,

    What is the difference between Servosity Unlimited and Fully Managed?

    In this article we're going to break down the differences between Servosity Unlimited and Servosity Fully Managed, but I want to start by going over what is the same: Software: Whether it's just f...

  • Jeff Moore created an article,

    Installing Servosity DR for Windows

    The Servosity DR installer is an all-in-one package that contains ShadowProtect SPX, ImageManager, and Servosity Pro, as well as our optional diagnostic tools. In this article we'll break down what...