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Frequently Asked Questions
What do you want to know? Find it here.
- Consolidating space without starting a new backup set.
- What is Servosity Simplified?
- What can I backup from Microsoft 365
- Cloud Spin-up Requirements & Considerations
- What is Servosity One?
- What is the Servosity Adamantium Vault?
- Can I use Servosity DR to migrate my system?
- What is DRaaS Testing?
- Will I lose any data if I upgrade to Servosity One?
- How do I switch to the Servosity One agent?
- Getting AWS Compliance Reports
- What does "Unlimited Storage" really mean?
- How to Upgrade from Professional to DR Server / Desktop
- Why are all my accounts called "Classic"?
- How can I tell what my cost will be for SaaS backups?
- What is the difference between Servosity Standard and Professional client software? (Classic)
- What are the different backup account types?
- Servosity Simplified Onboarding Timeline
- How do I find my computer name?
- What is my Device Name?
- How do I customize the backup source for a SaaS backup?
- Common Virtual Machine terms
- What Accounts are Self-Managed?
- Servosity Pricing FAQ
- How can I tell if User folders are in Onedrive?
Fully Managed Support
- What is the difference between Servosity Unlimited and Fully Managed?
- What is Servosity Fully Managed Service?
- How to Install Remote Access for Fully Managed
- Where do I find the password to use for the Servosity user?
- What do I need to do for a Simplified DR Backup?
- How We Keep Your Credentials and Encryption Keys Safe
- How to Identify and Start the Service for our Remote Agent
- Why am I seeing so many disk issues?
Support
- What are the different levels of Servosity Support?
- Recovering your password for the Servosity Control Panel
- Where can I find my ShadowProtect SPX License?
- Why is my automatic screenshot verification in ImageManager not working?
- What is Continuous Data Protection (CDP)? (Classic)
- Limiting bandwidth usage of a backup set (Classic).
- How do I find my backup account name?
- Changing temp directory location (Classic)
- Deleting A Single Storage Destination (Classic)
- How do I Upload Logs to the Servosity Portal
- What is the difference between Fully Managed and Self Managed (Legacy Partners)
- What is considered an Emergency?
- How to Install Servosity One
- How to Authenticate your M365 Backups
- How do I unsubscribe from Daily Reports?
- File Backup FAQ's
- Can I keep my old SPX chain in your cloud?
- What is protected in my Google Workspace Account?
- What happens if I delete a mailbox in Microsoft 365
DR Backups
- Why does my backup say "check-in overdue"?
- When does the Offsite backup run?
- How are my backups tested?
- How do I restore files from my Image Chain?
- How do I set up Remote Access in the Recovery Environment?
- Did my chkdsk run at startup?
- How do I Decommission a server?
- What is the difference between Fully Managed and Self Managed?
- How to use the Schedule Reboot/Chkdsk Feature
- How do I opt in to Servosity One Beta Versions?
- Why are my Incremental Backups so Large?
- How to Provision/Add Backup Accounts
- How to Create/Provide Backup Credentials for Servosity
- Can I backup just a Hyper-V Host and not the individual VM's?
- How can I fix the Fast Incremental Tracking error after every reboot
- How do I run a Self-Healing Incremental?