CheckCentral - How to configure ShadowProtect Reporting

With our new partnership with CheckCentral we have started automatically creating backup checks for ShadowProtect when you create a new DR Server account, but there’s a few steps you need to take in order to start sending the email reports to CheckCentral so that they can be processed.

  • Login to the control panel @
  • Click into the company you want to set up the reporting for
  • Hover over the Company dropdown menu on at top of the page and click Settings


  • This page will display your SMTP server credentials, as well as the email address you’ll need to send the reports from


  • Make note of this info, or keep this screen open as you open the ShadowProtect SPX client application
  • In the ShadowProtect SPX Client, Click on File > Notification Settings
  • Using the image below as a template, choose the following settings:
    • Check Notify using email (SMTP)
    • Send email to:
    • Prefix email subject with: the backup account username (Note: The subject must match the backup account name exactly)


    • Check On backup failure
    • Check Daily reports


  • Then click on the SMTP Settings button


  • Enter the following settings:
    • Hostname:
    • Port: 587
    • Username and Password: From the SMTP info in the portal
    • From email address:  From the SMTP info in the portal
    • Connection security: None
  • Make sure to click Save

ShadowProtect is now set to send all the relevant information to CheckCentral, where it will be processed. For more information on how to use CheckCentral to monitor your backups check out our list of articles, email, or give us a call at 1-800-429-0500 and we'll be happy to help!