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Knowledge Base

Troubleshooting

Troubleshooting

Guidance on how to resolve specific problems or errors.

Microsoft VSS Troubleshooting

File Backup

Cloud File Errors on a Servosity One backup

DR Backup

ShadowProtect SPX - Expired Product License

Resetting the Agent Password For ImageManager (v7.7.0.16 or higher)

How To: Gathering Logs for a StorageCraft (Servosity DR) Issue

ImageManager chkdsk verification: Found errors on the volume

Creating a new SPX Backup Destination

Chkdsk Troubleshooting Guide (Classic)

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SaaS Backup

Why can't I click on my Office 365 Backup account?

Google Workspace Backups for Sub-Domains

How do I fix a Stuck SaaS backup?

How do I fix M365 Mailbox Errors?

Servosity V8 (Classic)

Error: Invalid Byte 1 of 1 UTF-8 Sequence Error (Classic)

Repairing Corrupted Local Index Files (Classic)

Why do I get "Download failed" when trying to install Servosity? (Classic)

How to apply a Hotfix to Servosity Pro. (Classic)

Data Integrity Check (Indexing Issue) (Classic)

How to find and read Servosity logs (Classic)

Creating Exceptions for Servosity in Antivirus and Anti-Malware Programs

How do I view the encryption key for an existing backup set? (Classic)

Error Message "java.lang.OutOfMemoryError: Java heap space"

Memory Management Issues (Classic)

Local Indexing Issue: Failed to commit to Journal or Failed to close table (Classic)

How to investigate "Backup job was missed." reports (Classic)

Enabling VSS on the Servosity Client - The process cannot access the file because... (Classic)

Restarting the Servosity Scheduler and Auto-update service (Classic)

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