Cloud File errors occur because of the way OneDrive files are presented on the local hard drive. When you browse to the OneDrive folder in File Explorer, the files show up and you can open or modify them, but they aren't actually stored on the disk.
In this screenshot you can see that SomeFile.txt has a check, indicating that it is stored on the local disk, but the two Solar-PuTTY files are only in the cloud. After running a backup of this folder, Servosity One showed errors on those two files, and when browsing the snapshot, you can see that only SomeFile.txt was backed up.
How to avoid these errors
You have two options to avoid these errors. You can sync all OneDrive files to the actual hard drive, or exclude OneDrive from the backup source.
Sync OneDrive
Choosing to sync OneDrive to the system will use Hard Drive space, so make sure that you have enough space available.
To enable syncing OneDrive cloud files to the local OneDrive folder:
- Click on the OneDrive icon in the system tray, then click the gear icon in the popup and select Settings.
- Click Sync & backup on the left, scroll down to the bottom and click Advanced settings
- Toggle the Files On-Demand switch to Off
- You'll get prompted to download all the files from OneDrive, so click OK
- After the downloads are complete, the next Servosity One backup should run without errors.
Exclude OneDrive
If you choose to exclude OneDrive from your backup source, please make sure that you are not using OneDrive to backup your User folders, or Servosity will be unable to backup those folders.
If you trust Microsoft to keep the files in OneDrive safe, then you can exclude the OneDrive folder from your Servosity One backup. If you're interested in making sure the files in OneDrive (as well as SharePoint, Teams, and Exchange 365) are protected, you can create a Microsoft 365 backup account to protect them directly from the cloud, no endpoint needed.
If you do choose to exclude OneDrive from the backup source, you can do it by clicking on the Computer Name from the Company Dashboard, to bring up the Backup Set configuration page. Click on the Add Exclude button.
You can either exclude all OneDrive folders by typing in "*onedrive*", or you can use the browser to browse to the specific user folder C:\Users\<username>\ and then you can click the Add button next to the OneDrive folder to add that specific folder to the exclusions. This can be useful if you have a previous user that isn't using the system anymore for example.
As always, if you're unsure what you should do about the OneDrive backup errors, or have any other questions, please reach out to support@servosity.com and we'll be glad to help.