In some cases, a M365 or Google Workspace backup can get stuck running without actually making progress.
Usually our system will detect this after a day or two and restart the backup however, you can also fix this immediately if you come across it.
- Start by heading to the Servosity Portal
- Locate the Company Dashboard for the account you are looking into
- Click on Microsoft 365 or Google Workspace to get to the SaaS portal
- Click on the Backup job that has the Stuck backup
- Locate the Stuck Backup and click on the X button in the Actions Column on the far right of the page
- This will end the running backup, click on the lightning bolt icon to start a new backup
If the next backup gets stuck, there may be some other issue at play. Please contact us at Support@Servosity.com so we can look into it!