How to find and read Servosity logs (Classic)

      Taking a look at the local logs created by your client is a great way to start troubleshooting any issues you might run into while running backups. The Servosity client creates a couple different types of logs which contain different information about certain systems within the client. The two most important logs are the Scheduler logs and the Backup Set logs

Note: To determine which User folder the logs are located in, open the Servosity client, click on Backup Sets, then click on the name of the set. In the General tab you will see fields with the correct Windows user credentials. 

Scheduler Logs



Examples of common Scheduler errors

Error: Scheduler.log and/or debug.log are blank.

Solution: Check that the Servosity Professional Services are running and you are logged into the correct User for the backup set. 


Backup Set Logs


C:\Users\<Username>\.obm\log\<Backup ID>\Backup

Home.txt path:

This file should contain just one line with a path under the dedicated Windows user account running the Servosity client

C:\Program Data\Servosity<Pro/Standard>\home.txt

Examples of common Backup Set errors

Error: Unable to open server file list, "C:\Users\Administrator\temp\...\index\index.b2b" is in use by another application.


Close Servosity (including the system tray icon)
Stop the Servosity Professional Service
Kill any of the following processes if they exist: bjw.exe, cbpsx64.exe, systemtray64.exe
Delete the entire contents of the C:\Users\<username>\temp folder
Start the Servosity Pro service
Open Servosity
Run a data integrity check, no CRC check, with Index Rebuild checked.