This is a Classic error message that can be resolved easily with the following steps.
*Note* the error message can have different numbers ex. Invalid Byte 2 of 3 UTF-8 Sequence Error
- Stop the Servosity Professional Service
- Find the settings.sys file in the following directory:
C:\Users\<USER THAT RUNS SERVOSITY BACKUP>\.acb\config\settings.sys - Rename the file to old.settings.sys
- Start the Servosity Professional Service
- Open ServosityPro and log into the backup account
You should be able to access the homepage now and run a manual backup!
If you are still having issues or you have any questions, please contact us at Support@Servosity.com!