Servosity offers 24/7 support for an emergency, this article will explain exactly what falls under that category.
Things that are considered Emergencies:
- Restores for any backup account
- Booting into the recovery environment
- Configuring the restore
- Monitoring the restore progress (FM Accounts)
- Making sure the restored system can boot
Things that are not considered Emergencies:
- Setting up a VM for a restore
- Network troubleshooting
- Backup failures
- Testing Failures
- Reporting/Notification issues
- Migrations/Restores when original system is still viable
If you have any questions about what is or is not an emergency, please contact us at Support@Servosity.com.